Privacy Policy

1. About This Policy

DialyzeConnect is a home dialysis coordination and professional connection platform operated by Primo Healthcare Services, LLC (“Primo Healthcare Services,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of New Jersey, located at 427 West Herschel Street, Egg Harbor City, NJ 08215.

This Privacy Policy describes how we collect, use, disclose, and protect information when you use the DialyzeConnect platform at https://www.dialyzeconnect.com and the Primo Healthcare Services website at https://www.primohealthcareservices.com (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. What DialyzeConnect Does

DialyzeConnect helps patients, families, dialysis facilities, nephrologists, case managers, payers, and qualified dialysis professionals coordinate support for home dialysis. When a patient already has an established dialysis facility and nephrologist, the platform is designed to complement those existing relationships by helping connect the patient with appropriate dialysis professionals for home support. In circumstances where additional professional relationships are needed, DialyzeConnect may facilitate connections with participating licensed healthcare professionals, who independently determine and provide any clinical services within their respective scopes of practice.

DialyzeConnect is not intended to function as an electronic health record. The platform is designed to collect and use only information reasonably necessary for authorized coordination, professional matching, staffing, scheduling, credentialing, workflow management, and related services. Detailed clinical records should remain with the patient’s treating healthcare providers and facilities whenever practical.

DialyzeConnect does not diagnose patients, prescribe dialysis, write clinical orders, establish medical necessity, or make clinical decisions. Any clinical evaluation, orders, treatment plans, or professional services are provided independently by licensed healthcare professionals within their respective scopes of practice. DialyzeConnect facilitates the connection and coordination; the licensed professional remains independently responsible for their clinical and professional obligations.

3. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

• Name, email address, phone number, and other contact details
• Account registration and profile information
• Professional credentials, license information, role information, and related documentation submitted by registered professionals
• Facility, organization, or case management information submitted by authorized representatives
• Communications you send us or through the platform

Information Collected Automatically

• Device type, browser type, IP address, and operating system
• Pages visited, time spent, and usage patterns on our websites and platform
• Cookies and similar tracking technologies (see Section 9)

Information From Third Parties

• Referrals or introductions from facilities, nephrologists, case managers, payers, or other authorized parties
• Identity verification or credentialing services, where applicable

The platform is designed to collect and use only information reasonably necessary for the coordination and services described in this Policy.

4. How We Use Your Information

We use the information we collect to:

• Create and manage accounts and platform access
• Facilitate home dialysis coordination and professional connection services
• Match qualified dialysis professionals with coordination opportunities
• Send operational and informational notifications, updates, and platform communications
• Verify professional credentials and eligibility, where applicable
• Respond to inquiries and provide customer support
• Improve, maintain, and develop our Services
• Comply with applicable laws, regulations, and contractual obligations
• Protect the security and integrity of our platform

5. SMS / Text Messaging

How We Collect Your Mobile Number

Your mobile phone number is collected when you voluntarily provide it through our website, a registration form, our platform, our chat widget, or another designated opt-in mechanism and affirmatively consent to receive SMS communications from us. Providing your mobile number and consenting to receive SMS messages is not required as a condition of registering for or using the Services.

Purpose of Operational SMS Communications

Primo Healthcare Services sends informational and operational SMS text messages through the DialyzeConnect platform. These messages are limited to the following categories:

• Professional opportunity notifications
• Assignment confirmations and updates
• Coordination status updates
• Scheduling communications
• Account and service notifications

PHI Minimization in SMS

Our operational SMS program is designed so that text messages do not include patient names, diagnoses, dialysis prescriptions, clinical notes, medical records, or other patient-specific clinical information. When authorized case-specific information is required, recipients are directed to sign in to DialyzeConnect or use another authorized communication method.

Message Frequency

Message frequency varies based on your account activity and coordination case status.

Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for details.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that your opt-out request has been processed. No further SMS messages will be sent to that number after opt-out, except as may be required by applicable law.

How to Get Help

Reply HELP to any message for assistance, or contact us directly:

Email: info@primohealthcareservices.com
Phone: 609-798-0040

Treatment of SMS Consent and Mobile Information

Your consent to receive SMS messages and your mobile phone number collected for SMS purposes are used solely to deliver the operational communications described in this section.

We do not sell your mobile phone number or SMS consent information. We do not share your mobile phone number or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.

We may share your information with service providers who process data on our behalf to operate the SMS program, such as our SMS delivery platform. These service providers are permitted to use your information only as necessary to perform services on our behalf and may not use it for their own marketing or promotional purposes.

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We engage third-party service providers to support our operations, including cloud hosting, SMS delivery, identity verification, credentialing support, and analytics. These providers access information only as necessary to perform services on our behalf and are contractually required to protect it and not to use it for their own marketing purposes.

Coordination Participants

To facilitate the coordination of home dialysis services, we may share relevant operational information with authorized participants — such as dialysis facilities, nephrologists, case managers, or payers — consistent with the coordination purpose of the platform and applicable authorizations. The scope of information shared is limited to what is reasonably necessary for the coordination function.

Legal Requirements

We may disclose information when required by applicable law, court order, or governmental authority, or when we believe disclosure is necessary to protect the safety of any person, to investigate fraud, or to protect our legal rights.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice as required by applicable law.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain your account, and to comply with applicable legal obligations. You may request deletion of your information by contacting us at the address below, subject to any legal or contractual retention requirements.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and loss. No security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

9. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to support platform functionality, analyze usage, and improve the user experience. You may adjust your browser settings to limit or decline cookies, though some features of our Services may not function properly as a result.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will take prompt steps to address it.

11. Third-Party Links

Our websites and platform may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those sites and encourage you to review their applicable privacy policies.

12. Your Choices and Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To inquire about your rights or submit a request, please contact us at the information below. We will respond in accordance with applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated through our platform or by other appropriate means. Your continued use of the Services after any update constitutes your acceptance of the revised Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

These Terms are governed by and incorporate our Terms of Use.